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Frequently Asked Questions

How long do I have to wait after placing my order?
- As items are all from overseas, you're expected to wait for approximately 2-3 weeks for shipment to take place after orders are sent.

Do all prices include shipping/postage fee?
- All prices do not include postage fee, but shipping and handling fees are included. An additional amount of $1.50 is required for normal postage fee, while an additional amount of $3 is required for registered postage fee.

What payment methods do you accept?
- J&M only accept ATM transfers and iBanking as of now.

What is the account number for funds transfer?
- POSB Savings 245-64129-0

I've changed my mind, can I request for refund/exchange?
- We're sorry, but no. As stated in our Terms & Conditions, items sold are non-refundable/exchangeable. No backing out once orders are confirmed as well.

I opted for normal postage and my parcel hasn't reach me, why is that so?
- Do take note that J&M isn't reliable for any lost mail. However, it is rare to have cases of lost mail as Singpost has been reliable. In most cases, parcels that are unable to fit in your mail box would be redirected to your nearest post office for collection. A notice would be dropped in your mailbox to inform you.
* Registered mail is still strongly recommended.

I've subscribed to your Mailing List but I'm not receiving any updates, why is that so?
- Mails tend to end up at your junk mail folder at times, so don't forget to check your junk mail folder!